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That Doesn't Just Happen: How Excellence Accelerates Everything

By Mike Kai
Paperback
$17.99
By Mike Kai
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Excellence in Everything

If service were a simple task, there wouldn't be so many scathing Yelp reviews or dissatisfied customers venting online, on their smartphones, or at the nearest restaurant or dry cleaners. Such pique has a cost: One survey found that 94 percent of respondents avoided a purchase after reading a negative online review. Eighty percent changed their mind about a recommended purchase because of a "thumbs down."

Mike Kai has encountered reasons for such reactions, be that...

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