The 50% Problem (The Trades Constraint Series)

Jack Calder should be celebrating the best month in his plumbing company's history. Instead, payroll is barely covered — and he doesn't know why. K-Bar Plumbing is busier than ever, its trucks running dawn to dark, and the company is quietly growing itself broke.

The 50% Problem follows one service business through a year of discovering where its real constraint hides: not in sales, not in demand, but in the hours its skilled technicians actually spend in front of customers turning work into...