The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results

In orderto maximizeIT resources andjustify IT expenditures, CIO’s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:

• What does IT contribute to the business?



• Why should we care about IT governance?



• How can we best measure IT performance?



• How do we mitigate th...