The C.I.D.E.R. Method: A Human Resource Approach to Handling Employee Complaints

Sexual harassment and discrimination complaints can result in toxic work environments and huge plaintiff verdicts. This book teaches a novel, systematic method for addressing all employee complaints in a style that utilizes humor and case studies to help business students and human resource personnel comprehend the law, recognize issues and respond appropriately.

The method employs the acronym CIDER—Communicate, Investigate, Document, Evaluate and Respond—as the cornerstone for properly han...