The Civility Solution: What to Do When People Are Rude

The acclaimed author of The Choosing Civility returns to the subject of common decency and thoughtful behavior.

Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn.

P.M. Forni, the author of Choosing Civility, has the answer. He ...