The Complete Idiot's Guide to Difficult Conversations: Get the Positive Results You Want When the Going Is Tough

How to tackle sensitive subjects

Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions.

• The only book on the market covering difficult conversations in both the workplace and one’s personal...