The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

Why incivility at work is a bigger problem than you suspect

In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.

Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.

Consider these statisti...