The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight

by Tim Ursiny Ph.D.

Overview

Nobody likes conflict, but you can't avoid it. Top performers just like you face problems every day. If you know how to deal with conflict well, you can turn it into your biggest opportunity for success.

The Coward's Guide to Conflict is your essential conflict handbook, giving you the tools you need to manage conflict and come out on top. Discover:

• Why you must know how to handle conflict
• How to recognize conflict before it happens
• How to bring out the best in difficult people
• How to build strength by overcoming problems
• Secrets to impacting and leading others
• Techniques to guide you past conflict

Top performers face conflict head-on and come out on top. You are just a short read away from mastering this essential skill.

Product Details

ISBN-13:	9781402233166
Publisher:	Sourcebooks
Publication date:	03/01/2003
Sold by:	Barnes & Noble
Format:	eBook
Pages:	304
File size:	866 KB

About the Author

Timothy E. Ursiny, Ph.D., the founder of Advantage Coaching & Training, is a success coach specializing in human behavior and achievement in life and in the workplace. He is an expert on communication skills and conflict resolution. Before becoming one of the leading personal and business coaches in the country, he was a psychologist in private practice for seven years. He lives with his family in Wheaton, Illinois.

Tim Ursiny, PhD, is a success coach and the author of The Confidence Plan (Sourcebooks, 2005) and The Coward’s Guide to Conflict (Sourcebooks, 2003). Gary DeMoss is the author of Making the Client Connection (Dearborn, 2004) and The Financial Professional’s Guide to Persuading 1 or 1,000.

Table of Contents

Introduction

Section I: You're Not the Only One Out There Who Hates Conflict

Chapter 1: Take the Coward Test

Chapter 2: Seven Choices You Can Make In Conflict

Chapter 3: The Top 10 Reasons People Avoid Conflict

Chapter 4: Why Change?

Section II: How to Motivate Yourself to Deal with Conflict

Chapter 5: The Secret for Motivating Yourself to Face Conflict

Chapter 6: Confronting Your Fear One Step at a Time

Chapter 7: How to Make Conflict Less Frightening—Quickly

Chapter 8: How Your Integrity Can Help You Face Conflict

Chapter 9: Understanding When Conflict Is Actually a Good Thing

Chapter 10: Building Your Knowledge, Skills and Confidence

Section III: Common Causes of Conflict

Chapter 11: We'd Be Fine if They Weren't So Different!

Chapter 12: Why People Only Think That They Are Angry (Often They're Not!)

Chapter 13: Five Ways to Listen and Why People Don't Use Them!

Chapter 14: Four Communication Patterns to Use if You Want to Keep Fighting

Chapter 15: Don't Assume the Position!

Chapter 16: The Role of Selfishness

Chapter 17: If Common Sense Is So Common, Then Why Don't They Have It?

Section IV: You've Got the Tools, You've Got the Talent: Techniques to Handle Any Conflict

Chapter 18: The Truth and Nothing but the Truth

Chapter 19: Discussing Wants, Fairness and Integrity

Chapter 20: Assertiveness, Coward Style

Chapter 21: Avoiding the Top 10 Mistakes Made When Dealing with Upset People

Chapter 22: Talking about How You Are Talking

Chapter 23: The Lesson of the Swaying Trees: Embracing Conflict

Chapter 24: Putting It All Together: A Step-by-Step Approach for Dealing with Conflict

Conclusion: Is It Worth It and Can I Still Be a Coward?

Appendix

Bibliography

Index