The CS Value Engine(TM): Eight Leadership Decisions for the AI Era of Customer Service

In an era where artificial intelligence is reshaping customer expectations, service operations, and competitive advantage, simply moving a contact center to the cloud is no longer enough. The CS Value Engine(TM) Eight Leadership Decisions for the AI Era of Customer Service by Philip Bush presents a practical leadership framework for organizations ready to move beyond the traditional cost-center model and transform customer service into a measurable source of business value. Drawing on patte...