Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out.
In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together. She provides a field-tested model for decoding how cultural differences impact international business, and combines a smart analytical framework with practical, actionable advice.
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About the Author
Table of Contents
Introduction: Navigating Cultural Differences and the Wisdom of Mrs. Chen 1
1 Listening to the Air: Communicating Across Cultures 29
2 The Many Faces of Polite: Evaluating Performance and Providing Negative Feedback 61
3 Why Versus How: The Art of Persuasion in a Multicultural World 89
4 How Much Respect Do You Want?: Leadership, Hierarchy, and Power 115
5 Big D or Little d: Who Decides, and How? 143
6 The Head or the Heart: Two Types of Trust and How They Grow 163
7 The Needle, Not the Knife: Disagreeing Productively 195
8 How Late Is Late?: Scheduling and Cross-Cultural Perceptions of Time 219
Epilogue: Putting the Culture Map to Work 243