The Digital Factory: The Human Labor of Automation

The Digital Factoryreveals the hidden human labor that supports today's digital capitalism.

The workers of today's digital factory include those in Amazon warehouses, delivery drivers, Chinese gaming workers, Filipino content moderators, and rural American search engine optimizers. Repetitive yet stressful, boring yet often emotionally demanding, these jobs require little formal qualification, but can demand a large degree of skills and knowledge. This work is often hidden behind the suppose...