The Guidebook for Performance Improvement: Working with Individuals and Organizations

The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.

Among the many leading contributors to this volume are:

• Dale M. Brethower
• Diane Dormant
• Judith Hale
• Rog...