The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills
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Get the communication skills you need for career success
More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you'll face in corporate, retail, and remote support environments.
How do you dea...























