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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
By Mike Halsey
eBook
$49.99
By Mike Halsey
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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will hel...