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The Manager as Engineer (developing a staff that is willing to go to war for you)
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When managing from the heart, the manager becomes an engineer not only of the physical process, which sets the foundation for his department to excel, but he or she also engineers an emotional, spiritual, and social process instilling the internal practices which enables each individual to excel.
As manager, I must utilize five roles to initiate the process:
Human Being
Mentor
Instructor
Counselor
Orchestra Leader
These five roles enable me to construct an environment conducive to personal growth ...
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