The Managers Communication Toolkit: Tools and Techniques for Leading Difficult Personalities

How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type

This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader.

In The Manager's Communication Toolkit, Tina Kuh...