THE PROFESSIONAL HUMANITARIAN: 7 Principles to Improve How You Manage Challenging Situations and Cultivate Civility

The Professional Humanitarian speaks to the core of all human services professionals from teacher's assistants, to police officers, to nurses, and so on. Individuals that choose this profession encounter challenge unique to this industry. The challenges that organizations face are maintaining competent personnel. This book very clearly defines the nature of behavior (both challenging and otherwise) as well as methods of intervention that will support the caregiver remaining calm and focused...