The REP

We've all felt it—the simmering frustration when confronted by a rude customer who aggressively berates and demands attention, resorting to insults, profanity, and threats to achieve their goals. While most of us manage these encounters with forced politeness, empathy, or simply the fear of repercussions, there's always an urge to respond more assertively.

Enter the turbulent mind of Tommy Thorpe, a collections agent trapped in a relentless call center in Milwaukee, Wisconsin. With each verb...