The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems

Sooner or later, every executive has to confront problems that seem to be built into the way the business was designed, maintained, and managed. Whether it's information overload, profit margin issues, or adapting to new regulations, popular "best practices" don't solve those problems. High-level executives, it turns out, are often the least able to diagnose-much less solve-an organization's systemic problems. Hans Norden draws on a wealth of experience in in-house change management to help...