The Safety Playbook: A Healthcare Leader's Guide to Building a High-Reliability Organization

Each year, more than 200,000 patients die as a result of medical errors-the third leading cause of death in the United States.

Although the numbers are staggering and the challenges great, this national healthcare crisis is solvable-and fixing it has become a personal mission for John Byrnes, MD, and Susan Teman, RN.

Byrnes and Teman have a proven track record in helping hospitals and health systems transform into high-reliability organizations that aim to deliver error-free care at an af...