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The Service State: Rhetoric, Reality and Promise

By Patrice Dutil, Cosmo Howard, John Langford, Jeffrey Roy
eBook
$9.99
By Patrice Dutil, Cosmo Howard, John Langford, Jeffrey Roy
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A systematic evaluation of Canadian efforts to modernize government service delivery. In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the centr...

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