The Teller's Handbook: Everything a Teller Needs to Know to Succeed

The Teller's Handbook shows all front-line banking personnel how to handle customer questions,process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influ...