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Total Quality Management and Operational Excellence: Text with Cases

By John S. Oakland, Robert J. Oakland, Michael A. Turner
eBook
$66.99
By John S. Oakland, Robert J. Oakland, Michael A. Turner
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The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance i...

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