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Understanding Customer Service: A must read for everyone in Service Industry!
Paperback
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Customer service is not just about speaking politely.
It is about understanding people.
Every day, professionals deal with customers-
Angry customers... confused customers... demanding customers.
But very few truly understand what customer service really means. Understanding Customer Service is a practical and experience-driven guide that goes beyond textbook definitions and scripted responses. Written from real-life corporate experience, this book reveals the human side of customer interaction...
It is about understanding people.
Every day, professionals deal with customers-
Angry customers... confused customers... demanding customers.
But very few truly understand what customer service really means. Understanding Customer Service is a practical and experience-driven guide that goes beyond textbook definitions and scripted responses. Written from real-life corporate experience, this book reveals the human side of customer interaction...