Unmanageable Care: An Ethnography of Health Care Privatization in Puerto Rico

Unmanageable Care: An Ethnography of Health Care Privatization in Puerto Rico

by Jessica M. Mulligan

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Product Details

ISBN-13: 9780814770313
Publisher: New York University Press
Publication date: 08/08/2014
Pages: 320
Product dimensions: 6.00(w) x 8.90(h) x 0.80(d)

About the Author

Jessica Mulligan is Assistant Professor of Health Policy and Management at Providence College.

Table of Contents

Contents
Acknowledgments ix
Introduction: Learning to Manage
1 Part I: Elements of a System
1. A History of Reform: Colonialism, Public Health, and Privatized Care 31
2. Regulating a Runaway Train: Everyone Is Replaceable 61
3. New Consumer Citizens: Life Histories 89
Part II: The Business of Care: Market Values and Management Strategies
4. Quality: Managing by Numbers 125
5. Complaints: The Wrong Glucometer . . . Again! 151
6. Market Values: Partnering and Choice 179
Conclusion: Ungovernability as Market Rule 209
Appendix 1: A Methodological Appendix 231
Appendix 2: Interview Descriptions 241
Notes 253
Works Cited 277
Index 295
About the Author 299

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