Usability Success Stories: How Organizations Improve By Making Easier-To-Use Software and Web Sites

Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering during product development. This book shows how usability engineers can do this by studying users' needs and abilities, designing the product accordingly, and verifying the design through additional testing with users.