When Bad Things Happen to Good Organizations: How Effective Managers Prepare for Crisis

This road map will give confidence to leaders of nonprofit organizations and faith groups facing the unknown with sometimes limited resources. The many examples--of actions which averted calamities and of failures resulting in chaos--are engaging. "When Bad Things Happen to Good Organizations" answers the questions that are often in the backs of the minds of those who lead organizations: How do I know this is a crisis? Can crises be prevented? What do I do when I walk out the door and the m...