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Why New Systems Fail: An Insider's Guide to Successful IT Projects

By Phil Simon
eBook
$17.49
By Phil Simon
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A Fortune 500 manufacturing company spent millions attempting to implement a new enterprise resource planning (ERP) system. Across the globe, a 150-employee marketing firm built and tried to implement a proprietary customer relationship management (CRM) system. For two very different companies doing two very different things, the outcomes were identical. In each case, the organization failed to activate and utilize its system as initially conceived by senior management. And these two organi...

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