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Winning Tomorrow's Customer: How to Build Customer Experience as a Competitive Advantage
By Kari Korkiakoski
Unabridged — 2 hours, 53 minutes
Audiobook
$11.90
By Kari Korkiakoski
Unabridged — 2 hours, 53 minutes
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Winning Tomorrow's Customer shows how customer experience can become a true source of competitive advantage.
In a world where customer expectations are constantly shaped by new technologies, new habits, and experiences across industries, companies can no longer rely on products, price, or efficiency alone. They need a clearer understanding of what customers value, what they remember, and why they stay.
In this audiobook, customer experience expert Kari Korkiakoski presents a practical framewo...