Working with Difficult People (DK Essential Managers Series)

This practical and accessible guidebook, written by an international negotiation expert, gives you the tools and techniques to communicate with those with whom you don't see eye to eye. Learn the art of patience to compromise and negotiate to get what you want.

The book is divided into four clear and concise sections: "Understanding difficult people," "Communicating with excellence," "Negotiating conflict," and "Managing the difficult person." The topics are addressed with crisp, efficient ...