Working with Difficult People (DK Essential Managers Series)

Working with Difficult People (DK Essential Managers Series)

by Raphael Lapin

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Product Details

ISBN-13: 9780756667221
Publisher: DK
Publication date: 11/16/2009
Series: DK Essential Managers Series
Sold by: DK
Format: NOOK Book
Pages: 72
Sales rank: 435,237
File size: 2 MB

About the Author

Raphael Lapin is an astute Harvard-trained negotiation specialist, and serves as a negotiation consultant and training expert to Fortune 500 corporations and governments around the world. He is principal of Conflict Management, Inc, a negotiation and conflict management training and consulting group. He received his training at Harvard Law School's Negotiation Project and was accepted as one of only twenty-four candidates to attend Harvard Law School's Advanced Mediation Program, which he completed in 1997. He has authored several articles on negotiation, dispute resolution, and corporate and diplomatic relationship building and has made presentations at numerous professional conferences. He is a syndicated columnist for the Silicon Valley Business Journal on negotiation strategies.

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