It's the Manager: Moving From Boss to Coach

Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager.

While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths.

Who is the most ...