Don't Take the Bait to Escalate: Conflict Is Inevitable. Being a Jerk Is Optional.

Turn conflict in your favor.

The Bible tells us that as far as it depends on us, we're to be at peace with all people. But what happens when conflict is unavoidable?

Here's some good news: There are sociologically sound ways to deescalate conflict and win negotiations without acting like a jerk.

Even better, you can actually emerge from conflicts with a stronger relationship with the person who was your adversary-whether it's on the job, with your neighbor, in your marriage, or in a dark parki...