Business Etiquette For Dummies

Overview

This must-have resource offers step-by-step, hands-on tips and advice on saying and doing the right thing in every situation in today’s global, high-tech society. Readers will discover how to make a great first impression and maintain it, deal with bad managers and difficult personalities, minimize hindrances presented by e-mail and other technologies, craft clear and effective communication in the workplace, navigate cultural differences when traveling abroad for business, entertaining overseas clients...
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Overview

This must-have resource offers step-by-step, hands-on tips and advice on saying and doing the right thing in every situation in today’s global, high-tech society. Readers will discover how to make a great first impression and maintain it, deal with bad managers and difficult personalities, minimize hindrances presented by e-mail and other technologies, craft clear and effective communication in the workplace, navigate cultural differences when traveling abroad for business, entertaining overseas clients or colleagues, and much more.
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Product Details

  • ISBN-13: 9780470147092
  • Publisher: Wiley
  • Publication date: 5/5/2008
  • Series: For Dummies Series
  • Edition number: 2
  • Pages: 364
  • Sales rank: 460,959
  • Product dimensions: 7.30 (w) x 9.20 (h) x 0.80 (d)

Table of Contents

Introduction.

Part I: Conducting Yourself with Care.

Chapter 1: Good Manners Are for Company -- Your Company!

Chapter 2: Moving Gracefully in the Business World.

Chapter 3: Working in a Diverse Environment.

Chapter 4: Creating Business Style and Cultivating.

Part II: Opening Doors to Communication.

Chapter 5: Meeting and Greeting.

Chapter 6: Making Conversation.

Chapter 7: Minding Your Telephone Manners.

Chapter 8: Having the "Write" Stuff.

Chapter 9: Navigating the New Cyber-Rules.

Part III: Overcoming the Big Etiquette Challenges at Work.

Chapter 10: Dealing with Difficult People.

Chapter 11: Managing Office Conflict.

Chapter 12: Grace under Pressure: Handling Stress.

Chapter 13: Following Your Conscience: Ethical Dilemmas at Work.

Chapter 14: Handling Sexuality at the Workplace.

Part IV: Entertaining for Business.

Chapter 15: Business Meals, Dinner Parties, Juggling Food and Drink.

Chapter 16: Mastering Table Manners.

Chapter 17: Outings, Sports, Retreats, and Sporting Events.

Chapter 18: Marking Life's Major Events and Passages.

Chapter 19: Handling Alcohol.

Part V: Meeting Etiquette and Boardroom Protocol.

Chapter 20: Meeting Manners.

Chapter 21: Conferences, Trade Shows, and Special Events.

Part VI: Going Global: Manners for a Small World.

Chapter 22: Traveling Comfortably.

Chapter 23: Interacting Overseas.

Part VII: The Part of Tens.

Chapter 24: Ten Tried and True Communication Tips.

Chapter 25: Ten Executives Talk about Etiquette.

Index.

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