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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams / Edition 1
     

Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams / Edition 1

by Craig E. Runde, Tim A. Flanagan
 

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ISBN-10: 047050546X

ISBN-13: 9780470505465

Pub. Date: 03/01/2010

Publisher: Wiley

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement

Overview

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!"
--Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO

"I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team."
--Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.

Product Details

ISBN-13:
9780470505465
Publisher:
Wiley
Publication date:
03/01/2010
Series:
J-B CCL (Center for Creative Leadership) Series , #152
Pages:
280
Sales rank:
684,288
Product dimensions:
8.30(w) x 9.55(h) x 1.00(d)

Table of Contents

Preface: What’s a Hands-On Guide and Why Should

I Be Interested? ix

1 Introduction 1

2 Cognitive Aspects of Conflict 11

3 The Emotional Side of Conflict 33

4 Engaging Conflict Constructively 71

5 Team Conflict Competence 139

6 Organizational Conflict Competence 215

Resources 243

References 249

The Authors 253

Index 255

About the Center for Creative Leadership 267

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