Truth from the Valley: A Practical Primer on IT Management for the Next Decade

The IT industry was transformed during the 2010 decade. Cloud-based business applications proliferated throughout most enterprises. Rules of engagement between IT and its business partners were redefined. Proprietary data centers came to be viewed as corporate liabilities instead of corporate assets. Information security and regulatory compliance concerns multiplied. And finally, end user support practices were redesigned to support smart devices and smart millennials who wanted immediate a...