4 + 1: Embedding a Culture of Continuous Improvement in Financial Services

In the first edition of this book, the authors shared their extensive industry experience to explain 5 simple habits that support embedding a Culture of Continuous Improvement. This updated second edition, with more than 60 additional pages, expands on the learning and shares how to progress the development of the habits through three levels of maturity.

The authors combine their seventy years of collective experience in Lean and business improvement to present 5 basic habits to the reader t...