Premium & Rewards Members 25% Off Pre-Order Books With Code PREORDER25 Ends 6/26 Shop Now Online only. See page for details.Premium & Rewards Members 25% Off Pre-Order Books With Code PREORDER25 Ends 6/26 Shop Now Online only. See page for details.
Add Item to wish listAdd Item to wish list
Read sample

Delivering the Wow: Culture as Catalyst for Lasting Success

By Richard Fain
Hardcover
$28.95
By Richard Fain
Promotion message icon
Premium Members save an extra 10% and all Members collect stamps to save with Rewards. 10 stamps = $5.Learn More
Formats
See All Formats & Editions
In stock
This item is currently out of stock online.
Free standard shipping on orders over $60
Select a store to view item availability.
A Fast Company Press book

How a culture of “WOW” transformed the travel industry

“WOW!” was the word on everyone’s lips as the first guests stepped aboard Icon of the Seas, the largest, most spectacular cruise ship ever created.

Icon was one of many WOWs generated by a standout culture during the tenure of Richard Fain, regularly named one of Barron’s “World’s Best CEOs.” Under Fain’s leadership, Royal Caribbean Group built the world's most innovative ships—large and small—and one of the str...

Categories

BusinessManagement & LeadershipOrganizational BehaviorIndustry Profiles - ManagementOrganizational Behavior - General & MiscellaneousEntertainment, Dining & Hospitality Industries - Management