De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less.

Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process-to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds o...