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Service Breakthroughs

By James L. Heskett
eBook
$1.99
By James L. Heskett
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Discover the game-changing strategies of Service Breakthroughs, where Harvard Business School experts unveil innovative service management techniques, breakthrough leadership insights, and the self-reinforcing service cycle to elevate customer satisfaction, retention, and profitability in competitive industries.

What Do Citicorp, UPS, and Marriott have in common? They are “breakthrough” service providers, firms that changed the rules of the game in their respective industries by consistently...

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