Failure to Communicate: Why We Misunderstand What We Hear, Read, and See

“Why didn’t they understand me? I was as clear as I could be.” Everyone has had this thought at one time or another. Research from the fields of psychology and cognitive science can provide concrete answers to these questions. In Failing to Communicate, Dr. Roger Kreuz explores the answers to these questions

We are exposed to the dangers of miscommunication early in life. As children, we play the Telephone Game and learn an important lesson about the fragility of long communication chains. A...