So You Wonder Why I Had a Bad Day: The Trials and Tribulations of a Retail Employee

Every day, thousands of people go to work in some sort of retail establishment, from convenience stores, fast food restaurants, supermarkets, to pharmacies (just to name a few) in either a full or part-time capacity to serve and provide great service to their customers. Once the customer enters the establishment, the customer service dance begins.

Dancing is a partnership, and it's true when they say it takes two to tango. Sometimes your dancing partner (a.k.a. the customer) is not on the sa...