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The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First

Hardcover
$29.95
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Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises.

That's the power of WOW.

From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short...