ITIL® 4 - A Pocket Guide

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by:

* understanding the key concepts of service management

* under...