A Practical Guide to Organizational Ombuds: How They Help People and Organizations

Many people and organizations do not understand what organizational ombuds are and how they work. When confronted with requests to create these programs, those in charge often raise questions about the need for yet another overhead expense that does not produce revenue. They want to know what value these programs really add, and they frequently express skepticism about ombuds' claim of confidentiality and how these programs can operate independently within an organization when an ombuds may...