Action Tools for Effective Managers: A Guide for Solving Day-to-Day Problems on the Job

by Margaret Mary Gootnick, David Gootnick

Overview

All day long, managers deal with one challenge or another: complaints from staff, delegating work no one wants to do, jealousy and hurt feelings, performance reviews, even "small" problems like telephone abuse. It's exhausting! This book gives time-pressed managers succinct, pragmatic tools for taking action instantly on more than 65 common problems. For each problem, the book presents: 1. A brief case study that demonstrates the on-the-job problem in clear, human terms that anyone can relate to 2. Insightful analysis of the case study, explaining the issues that need to be addressed 3. Specific tools that help solve the situation, including step-by-step guidelines, checklists, standard procedures...and lots of practical advice.

Product Details

ISBN-13:	9780814470299
Publisher:	AMACOM
Publication date:	12/06/1999
Series:	Guide for Solving Day-To-Day Problems on the Job
Pages:	256
Product dimensions:	6.00(w) x 9.00(h) x 1.00(d)
Age Range:	18 Years

Editorial Reviews

Organized into sections on specific challenges in day to day management, such as hiring, leadership, and employee development, this book provides answers for 68 common workplace dilemmas. For each situation the Gootnicks, who are both principles with David Gootnick Associates, a New York-based management training and development firm, supply a brief case study that illustrates the problem, provide analysis of the causes and issues involved, and give specific tools that can be applied for a quick solution. Typical problems include delegating job assignments, handling year-end performance reviews, using temporary workers, listening effectively, gaining the trust of staff, and stopping sexual harassment. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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