AI-Powered Customer Experience: The Future of Call Center Excellence
Thirty years ago, customer service prioritized speed and efficiency over satisfaction and empathy. Over time, I watched and led its evolution from a cost center to a strategic advantage in large and small companies.
Despite changing technologies and global challenges, one thing remains true: organizations that genuinely invest in customer understanding consistently outperform those that do not.
Now, artificial intelligence is reshaping customer experience in unprecedented ways. Leaders who adopt AI thoughtfully will find new opportunities, while those using it purely to cut costs risk losing customers.
This book shares insights on balancing technology with core service values. Success lies not in replacing people, but in using machines to make human interaction more impactful.
The customer experience revolution has arrived—will you be at the forefront or left behind?
1147911589
Despite changing technologies and global challenges, one thing remains true: organizations that genuinely invest in customer understanding consistently outperform those that do not.
Now, artificial intelligence is reshaping customer experience in unprecedented ways. Leaders who adopt AI thoughtfully will find new opportunities, while those using it purely to cut costs risk losing customers.
This book shares insights on balancing technology with core service values. Success lies not in replacing people, but in using machines to make human interaction more impactful.
The customer experience revolution has arrived—will you be at the forefront or left behind?
AI-Powered Customer Experience: The Future of Call Center Excellence
Thirty years ago, customer service prioritized speed and efficiency over satisfaction and empathy. Over time, I watched and led its evolution from a cost center to a strategic advantage in large and small companies.
Despite changing technologies and global challenges, one thing remains true: organizations that genuinely invest in customer understanding consistently outperform those that do not.
Now, artificial intelligence is reshaping customer experience in unprecedented ways. Leaders who adopt AI thoughtfully will find new opportunities, while those using it purely to cut costs risk losing customers.
This book shares insights on balancing technology with core service values. Success lies not in replacing people, but in using machines to make human interaction more impactful.
The customer experience revolution has arrived—will you be at the forefront or left behind?
Despite changing technologies and global challenges, one thing remains true: organizations that genuinely invest in customer understanding consistently outperform those that do not.
Now, artificial intelligence is reshaping customer experience in unprecedented ways. Leaders who adopt AI thoughtfully will find new opportunities, while those using it purely to cut costs risk losing customers.
This book shares insights on balancing technology with core service values. Success lies not in replacing people, but in using machines to make human interaction more impactful.
The customer experience revolution has arrived—will you be at the forefront or left behind?
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AI-Powered Customer Experience: The Future of Call Center Excellence
AI-Powered Customer Experience: The Future of Call Center Excellence
eBook
$15.00
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15.0
In Stock
Product Details
| BN ID: | 2940184707129 |
|---|---|
| Publisher: | Sam Zuker |
| Publication date: | 08/01/2025 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| File size: | 5 MB |
About the Author
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