Applying Quality Management in Healthcare: A Systems Approach, Fifth Edition
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Instructor Resources: Test bank, PowerPoint slides, and answers to exercises in the textbook. The COVID-19 pandemic exposed the flaws in patient care delivery in many healthcare organizations. Hospitals scrambled to deal with inadequate supplies of ventilators and personal protective equipment while simultaneously combating the inefficiencies inherent in their existing systems. Outpatient areas struggled to deliver care in an environment that was safe for both workers and patients. The pand...



