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Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement

By Jagdish N. Sheth (Editor), Varsha Jain (Editor), Emmanuel Mogaji (Editor), Anupama Ambika (Editor)
eBook
$169.00
By Jagdish N. Sheth (Editor), Varsha Jain (Editor), Emmanuel Mogaji (Editor), Anupama Ambika (Editor)
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This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.

As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, ...

Categories

Science & TechnologyComputersEngineeringTechnologyRobotics & Artificial IntelligenceArtificial Intelligence (AI)Artificial Intelligence - General