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Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies / Edition 2

Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies / Edition 2

by Paul R. Niven
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Product Details

ISBN-13: 9780470180020
Publisher: Wiley
Publication date: 04/11/2008
Edition description: New Edition
Pages: 384
Sales rank: 887,774
Product dimensions: 6.20(w) x 9.10(h) x 1.50(d)

About the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at

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Table of Contents

Chapter 1. Introduction to the Balanced Scorecard.

Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.

Chapter 3. Before You Begin.

Chapter 4. Training and Communication Planning for Balanced Scorecard Success.

Chapter 5. Mission, Values, and Vision.

Chapter 6. Strategy: The Core of Every Balanced Scorecard.

Chapter 7. Strategy Maps.

Chapter 8. Performance Measures, Targets, and Initiatives.

Chapter 9. Creating Alignment by Cascading the Balanced Scorecard.

Chapter 10. Linking Resource Allocation to the Balanced Scorecard.

Chapter 11. Reporting Results.

Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story.

Chapter 13. Sustaining Balanced Scorecard Success.

Appendix. The Importance of Terminology and a Balanced Scorecard Glossary.


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Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies 4 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
RolfDobelli More than 1 year ago
Government and nonprofit agencies are not always familiar with common business management tools. For such organizations, Paul R. Niven defines the Balanced Scorecard and provides a guide on how to adapt and implement it, demonstrating how agency managers can identify and set up the measurements they need. His language is clear and instructive, and he includes illustrations and a summary at the end of each chapter. Nothing in this book is earth-shattering, but it is a solid, useful guide. getAbstract recommends it to public-sector managers who want to professionalize their operations. To learn more about this book, check out the following Web page: