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Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

By Disney Institute, Theodore Kinni (With)
eBook
$13.99
By Disney Institute, Theodore Kinni (With)
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

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